Support FAQs
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Frequently Asked Questions about BoxWorks Technologies, Inc. Product Software Support

Who should the client call for support? Do we have to provide a first level of support?

BoxWorks recommends that a client designates a limited number of contacts to resolve first level help desk support, resolve miscellaneous operations issues, and coordinate second level support requests to BoxWorks. Problems may be escalated to BoxWorks’ help desk through these contacts should issues remain unresolved.