Support FAQs
Current | Archive

Frequently Asked Questions about BoxWorks Technologies, Inc. Product Software Support

Who is the contact person who will resolve issues that occur?

A toll free number (1-800 680-0656) to contact BoxWorks National Customer Service Center is available to clients 24 hours a day, 365 days per year. Clients under a Support Agreement have assigned Support Engineers. The engineer assigned to resolve the reported incident will act as the contact person. The Customer Service Center personnel log the call and determine the proper call dispatching that should occur. The call is then routed to the assigned Support Engineer.