Support FAQs
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Frequently Asked Questions about BoxWorks Technologies, Inc. Product Software Support

What are your expectations from the client in terms of support?

BoxWorks recommends that each client have their in-house experts and system administrator attend BoxWorks’ training course.

At a minimum, we require clients to provide us with dial up capability to help diagnose problems. BoxWorks also recommends that each client maintain a QA (test) environment separate from their production environment.