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Frequently Asked Questions about BoxWorks Technologies, Inc. Product Software Support

Does BoxWorks provide hardware support? If not, what is your role or involvement with a hardware problem?

BoxWorks can provide hardware support if the client desires. Typically, this type of support is tailored to each client’s specific hardware environment and support requirements.

With a hardware support agreement in place, BoxWorks will act as a centralized point of contact to help ensure rapid problem resolution.

Should the client elect to maintain individual support agreements with each hardware vendor, BoxWorks will advise the client on the issue and refer any hardware problem to the client for resolution with the appropriate vendor.